Identity
Authentication, session handling, recovery and account linking.
WEB-04 / PLATFORMKNOuX WEB
Customer Portal
Authenticated space for customers or members
A gated surface where a person expects to see their own information: an order, a subscription, a booking, a document. The work is in identity, in personalisation, and in making the boundary between one customer and another unbreakable.
FIG. CUSTOMER / PORTALScoped identity boundary
01Identity02Personalisation03Self-service04Notification
01 / ARCHITECTURE
The disciplines
Personalisation
Every surface scoped to the authenticated person, verified server-side.
Self-service
The actions a user should never have to email about.
Notification
How a user learns that something changed or is waiting for them.
02 / HANDOVER
What the build contains
- Authenticated portal with scoped access
- Account and recovery flows
- Self-service actions with confirmation states
- Notification configuration
03 / PLATFORM
Starting points
01Next.js with server-side session handling
02An existing identity provider, integrated rather than replaced
04 / SCOPE
Questions that change the architecture
- Is there an existing account system or CRM to integrate with?
- What does a customer need to see that staff currently send by email?
- How many distinct member tiers exist?
05 / CONNECTIONS
Connected capabilities
Related across KNOuX
WEB-04 / NEXT STEP
Define the brief.
Authenticated space for customers or members